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Frequently asked questions about payment methods, account recharges, and credits on Plivo.

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Payment Methods

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Accepted payment methods

MethodAvailabilityMinimumSettlement
Credit CardAll customers$25Immediate
ACH Direct DebitUS only$255 business days
USD Bank TransferAll customers—Same-day or next-day
Accepted cards: Visa, Mastercard, American Express, and Discover. PayPal is not supported.A 3% payment gateway fee applies on all card transactions.

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My card payment is failing with 3D Secure / OTP. What should I do?

Some banks require 3D Secure (3DS) authentication — an additional verification step like an OTP or bank app approval — for online transactions.Troubleshooting steps:
  1. Enable pop-ups — the 3DS verification window opens in a pop-up. Make sure your browser allows pop-ups for the Plivo console.
  2. Try a different browser — some browser extensions or privacy settings block the 3DS iframe.
  3. Check with your bank — confirm your card is enrolled for 3DS and that online/international transactions are enabled.
  4. Try a different card — if the issue persists, use another card from a different issuer.
If the charge still fails after these steps, contact Plivo Support with the error message shown.

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How do I add a credit card?

  1. Navigate to Billing in the Plivo console
  2. Enter card information in the Payment Details section
  3. Click Add New Card

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How do I set up ACH Direct Debit (US only)?

ACH debit requires at least one credit card on file.
  1. Navigate to Billing and select bank direct debits
  2. Enter bank account details
  3. Plivo sends a micro-deposit of $0.01 with a code starting with “SM”
  4. Enter the four digits following “SM” in the console to verify
Verification typically takes 2-3 days. Maximum 10 verification attempts allowed.

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How do I set up USD Bank Transfer?

USD Bank Transfer avoids the 3% Payment Gateway Fee charged on credit card payments.Transfer options:
  • Domestic Wire Transfer: Same-day settlement
  • ACH Transfer: Next-day settlement
Contact Plivo Support to set up USD Bank Transfer.

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How do I set up wire transfer payments?

For wire transfers over $1,000, contact Plivo Support with:
  • Your use case
  • Company details
  • Estimated monthly volume

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Recharges and Credits

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How do I manually recharge my account?

  1. Navigate to Billing
  2. Enter the recharge amount (minimum $25 USD or ₹2,000 INR)
  3. Complete payment

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What is auto-recharge and how does it work?

Auto-recharge automatically adds funds when your balance drops below $25. How it works:
  1. When your balance drops below $25, Plivo charges your card for the configured recharge amount
  2. Choose a recharge amount: 25,25, 50, 100,100, 250, 500,or500, or 1,000
  3. If a recharge fails, Plivo retries when your balance drops below the threshold again
Example: Starting balance 100,rechargeamount100, recharge amount 100. If a 90chargereducesthebalanceto90 charge reduces the balance to 10 (below 25),auto−rechargetriggersandadds25), auto-recharge triggers and adds 100, resulting in a final balance of $110.
Removing your credit card disables auto-recharge. If you remove the card on file, auto-recharge stops working and your account may run out of funds. Add a new card and re-enable auto-recharge to resume.
Auto-recharge is not available for India (INR) accounts. INR accounts must recharge manually.

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How do I configure auto-recharge?

  1. Navigate to Billing
  2. Go to the Auto Recharge section
  3. Select a recharge amount (25,25, 50, 100,100, 250, 500,or500, or 1,000)
  4. Save

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What are monthly recharge limits?

Monthly limits protect against fraudulent activity like SMS pumping or credential leaks.
  • The system calculates a recommended limit based on usage
  • Limits can be adjusted anytime in the Console
  • Some accounts have upper caps based on account history

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What balance notifications does Plivo send?

Plivo automatically sends email alerts when your balance drops below 250,250, 100, and $10. Custom alerts:
  • Configure up to 3 custom threshold amounts
  • Add additional notification email addresses via Payment Settings