> ## Documentation Index
> Fetch the complete documentation index at: https://plivo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# India Number KYC

> KYC documents, compliance application process, and number rental for India

<Info title="TL;DR">
  * **What:** KYC compliance process for renting Indian phone numbers: required documents, application steps, and post-approval number rental
  * **Requires:** India data region account (cannot be changed post-creation), Business Registration Certificate (COI from MCA or Udyam from MSME) **AND** Business PAN or GST Certificate. Both documents are mandatory
  * **Timeline:** Review typically 15 minutes, up to 1 business day (080/022 numbers). 140-series and 160-series numbers have a separate SLA.
  * **Number types:** Landline series for non-BFSI (service/transactional only); 140-series for promotional calls ([additional setup required](/docs/voice/concepts/140-series-provisioning)); 160-series for BFSI service and transactional calls ([additional setup required](/docs/voice/concepts/160-series-provisioning))
  * **Common rejection:** Business name mismatch across documents, missing CIN/Udyam number, or submitting only one of the two required documents
</Info>

KYC compliance is required before renting Indian phone numbers. This guide covers the documents, application process, and post-approval steps.

<Warning>
  **India Data Region Required:** Indian phone numbers are only available to India data region organizations. If your organization is in the US data region, you cannot rent Indian numbers. Data region cannot be changed after an organization is created — create a new organization with the India data region from the organization switcher in the [Plivo Console](https://cx.plivo.com/home) (no new signup needed).
</Warning>

***

## KYC Documents Required

Submit two documents — one from each row below.

| Document                              | Accepted options                                                                            |
| ------------------------------------- | ------------------------------------------------------------------------------------------- |
| **Business registration certificate** | Certificate of Incorporation (COI) from MCA **or** Udyam Registration Certificate from MSME |
| **Tax registration document**         | Business PAN **or** GST Certificate (Goods and Services Tax registration certificate)       |

<Warning>
  **Both documents are mandatory.** Your application will be rejected if either document is missing.
</Warning>

### Business Registration Certificate Requirements

Your business registration certificate must meet these requirements:

**If submitting a Certificate of Incorporation (COI):**

| Requirement           | Details                                                                                              |
| --------------------- | ---------------------------------------------------------------------------------------------------- |
| **Issuing Authority** | Must be issued by the **Ministry of Corporate Affairs (MCA)**                                        |
| **CIN Number**        | Must include the **Corporate Identification Number (CIN)**                                           |
| **Company Name**      | Must match exactly with the name on your tax registration document (Business PAN or GST certificate) |

**If submitting an Udyam Registration Certificate:**

| Requirement                   | Details                                                                                              |
| ----------------------------- | ---------------------------------------------------------------------------------------------------- |
| **Issuing Authority**         | Must be issued by the **Ministry of Micro, Small and Medium Enterprises (MSME)**                     |
| **Udyam Registration Number** | Must include a valid Udyam Registration Number                                                       |
| **Enterprise Name**           | Must match exactly with the name on your tax registration document (Business PAN or GST certificate) |

<Note>
  **Common rejection reasons:**

  * Submitting only one document (both a business registration certificate and a tax registration document are required)
  * COI not issued by MCA, or Udyam certificate not issued by MSME
  * Missing CIN or Udyam Registration Number
  * Business name mismatch between the registration certificate and the tax registration document
</Note>

***

## Submit Compliance Application

1. Navigate to [Compliance Application](https://cx.plivo.com/phone-numbers?tab=compliance)
2. Click **Create Application**
3. Select **India** and click **Continue**
4. Upload your business registration certificate (COI or Udyam) and your tax registration document (Business PAN or GST Certificate)
5. Select business type (Direct Brand or Reseller)
6. Submit

For 080/022 numbers, review typically takes 15 minutes and up to 1 business day in some cases. 140-series and 160-series numbers have a separate SLA — see [140-series provisioning](/docs/voice/concepts/140-series-provisioning) and [160-series provisioning](/docs/voice/concepts/160-series-provisioning).

***

## Business Types

| Type             | Definition                             | Compliance Requirement            |
| ---------------- | -------------------------------------- | --------------------------------- |
| **Direct Brand** | Place calls for your own business      | One compliance application        |
| **Reseller**     | Offer communication services to others | Separate application per customer |

***

## Application Status

| Status           | Meaning                                                                    | Next Steps                                                                               |
| ---------------- | -------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------- |
| Draft            | Application started but not submitted                                      | Complete and submit                                                                      |
| Pending Approval | Submitted and under review                                                 | Wait for review (080/022: typically 15 minutes; 140-series and 160-series: separate SLA) |
| Approved         | KYC verified                                                               | Rent numbers                                                                             |
| Rejected         | Documents need correction                                                  | Check rejection email, resubmit                                                          |
| Suspended        | Blocked due to unresolved [UCC complaints](/docs/voice/concepts/ucc-management) | Submit required consent proof to resolve                                                 |

***

## Rent Numbers After Approval

| Number Type                          | Who Can Use It                                 | Permitted Use                                                                                                        |
| ------------------------------------ | ---------------------------------------------- | -------------------------------------------------------------------------------------------------------------------- |
| **Landline series** (e.g., 022, 080) | Non-BFSI businesses                            | Service and transactional calls                                                                                      |
| **140 series**                       | Any business making promotional calls in India | Promotional voice calls only — additional setup required ([setup guide](/docs/voice/concepts/140-series-provisioning))    |
| **160 series**                       | BFSI businesses only                           | Service and transactional calls — additional setup required ([setup guide](/docs/voice/concepts/160-series-provisioning)) |

### Direct Brands

1. Go to **Buy Phone Numbers**
2. Select India
3. Compliance application links automatically

### Resellers

1. Ensure your customer's compliance application is approved
2. During rental, select the appropriate compliance application
3. Application must be approved beforehand

***

## Update Compliance on Existing Numbers

Use this when a number is transferred between customers or the business entity using the number changes.

**Option 1:**

1. Go to **Active Numbers**
2. Select numbers
3. Click **Choose Action > Update Compliance**
4. Select compliance application
5. Click **Save**

**Option 2:**

1. Click on specific number
2. Select compliance from dropdown

***

## Related

* [India Calling Regulations](/docs/voice/concepts/india-calling) — Regulatory requirements and calling rules
* [140-Series Numbers](/docs/voice/concepts/140-series-provisioning) — Setup guide for promotional voice numbers (requires additional documents)
* [160-Series Numbers](/docs/voice/concepts/160-series-provisioning) — Setup guide for BFSI numbers (requires additional documents)
* [Regulatory Compliance](/docs/numbers/compliance) — Global compliance requirements
* [Payments](/docs/faq/billing-and-invoices/payments) — Payment methods for India