> ## Documentation Index
> Fetch the complete documentation index at: https://plivo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Templates Page

> UI reference for the WhatsApp Templates tab — browse approved templates, sync from Meta, and create new templates with a live preview

> [!NOTE]
>
> * **Where:** [WhatsApp → Templates](https://cx.plivo.com/whatsapp/templates) in the Plivo console
> * **What:** Browse every template across your WABAs, filter by status and category, sync from Meta, and create new templates with a side-by-side WhatsApp preview
> * **Approval:** Meta reviews new templates — approval typically takes minutes but can take up to 24 hours

The Templates tab is where you manage every WhatsApp message template across your WhatsApp Business Accounts. Open it at [cx.plivo.com/whatsapp/templates](https://cx.plivo.com/whatsapp/templates).

For deeper context on what templates are, how Meta categorizes them, and how they're billed, see [Manage Templates](https://plivo.com/docs/messaging/concepts/whatsapp/manage-templates.md).

***

## Template list

Each row in the table represents one template, with these columns:

| Column | What it shows |
| - | - |
| **Template Name** | The Meta-approved template name (used as `template_name` in the [Templates API](https://plivo.com/docs/messaging/api/whatsapp-templates.md)) |
| **Status** | Review state — **Approved**, **Pending**, **Rejected**, **Disabled**, or **Paused** |
| **Category** | Meta category — **Marketing**, **Utility**, or **Authentication** |
| **Language** | Template language (for example, `English`, `Spanish`) |
| **Business Account** | The WABA this template belongs to |

### Filters and search

* **Search by name** — narrow the list to templates matching a name fragment
* **Status filter** — filter by Approved, Pending, Rejected, Disabled, or Paused
* **Category filter** — filter by Marketing, Utility, or Authentication

### Sync Templates

Click **Sync Templates** to pull the latest template state from Meta. Run a sync after creating or editing templates in WhatsApp Manager so the Plivo console reflects current approval status.

***

## Create Template

Click **Create Template** to open the **Create WhatsApp Template** modal. The modal has two panes — a configuration form on the left and a live WhatsApp preview on the right (with Light mode and Dark mode tabs).

### Template configuration

| Field | Required | What it sets |
| - | - | - |
| **Name** | Yes | Internal name used to reference the template in the API. Must be unique within the WABA — lowercase letters, numbers, and underscores only |
| **WhatsApp Business Account** | Yes | The WABA the template will live in |
| **Category** | Yes | **Utility**, **Marketing**, or **Authentication** — drives Meta's review path and conversation pricing |
| **Language** | Yes | The template language — defaults to **English** |

### Template content

| Field | What it sets |
| - | - |
| **Header Type** | Optional header — **None**, **Text**, **Image**, **Video**, **Document**, or **Location** |
| **Body** | The main message text — up to 1,024 characters. Use `{{1}}`, `{{2}}`, ... as variable placeholders, and the toolbar to add **bold**, *italic*, ~~strikethrough~~, and emoji |

The preview pane on the right renders your template as it will appear in the WhatsApp chat, with variables shown as `{{1}}`, `{{2}}` placeholders.

### Actions

| Button | Result |
| - | - |
| **Cancel** | Closes the modal without saving |
| **Save as Draft** | Saves the template locally on Plivo without submitting to Meta — pick it up later to finish and submit |
| **Send for Verification** | Submits the template to Meta for approval. The template's Status remains **Pending** until Meta reviews it |

> [!NOTE]
>
> Meta typically approves new templates within minutes but can take up to 24 hours. Follow [Meta's template guidelines](https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/) for the fastest turnaround.

***

## Related

* [Manage Templates](https://plivo.com/docs/messaging/concepts/whatsapp/manage-templates.md) — Conceptual overview of WhatsApp templates
* [WhatsApp Templates API](https://plivo.com/docs/messaging/api/whatsapp-templates.md) — Create and manage templates programmatically
* [Send Templated Messages](https://plivo.com/docs/messaging/use-cases/whatsapp/getting-started/templated-message/send-whatsapp-template/send-whatsapp-template.md) — Send a template message