> ## Documentation Index
> Fetch the complete documentation index at: https://plivo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Business Account Onboarding

> Create and configure a WhatsApp Business Account through Plivo console

Once you have fulfilled the necessary prerequisites, create a WABA from within [Plivo Console](https://cx.plivo.com/whatsapp/numbers) via Meta’s Embedded Signup flow. As a part of this flow, you will:

* Register your business phone number to the WABA you are creating. The phone number that you wish to register should be able to receive a one-time password (OTP) sent via text message or a voice call. You can send messages to your customers using this number and the same number will be visible to them on WhatsApp. You can rent a phone number from Plivo (in the countries where Plivo offers this option) or you can bring your own number. For more information, visit [Meta’s guidelines](https://developers.facebook.com/docs/whatsapp/cloud-api/phone-numbers) for business phone numbers. If you have registered a number with a different WhatsApp solution provider, you can migrate that number under the new WABA you create with Plivo. Detailed requirements for this migration are listed [here](https://developers.facebook.com/docs/whatsapp/business-management-api/guides/migrate-phone-to-different-waba/#requirements).
* Set your WhatsApp display name. Review display name guidelines [here](https://www.facebook.com/business/help/757569725593362 "here")
* Providing necessary permissions to Plivo to function as your WhatsApp solutions partner.

You do not need to worry about adding a payment method to your WABA as Plivo will manage this and you will only be billed on Plivo’s platform.

> [!NOTE]
>
> Effective November 1, 2026, Plivo applies a platform fee for all WhatsApp messages, inbound and outbound, in addition to the standard carrier rates. A monthly fee also applies to each registered WhatsApp Business Account.
>
> For more pricing information, see [WhatsApp pricing](https://www.plivo.com/whatsapp/pricing/).

The detailed explanation of embedded sign up is explained [here](https://developers.facebook.com/docs/whatsapp/embedded-signup/#the-new-embedded-signup-flow).

![](https://mintcdn.com/plivo/S9CUaftIYRTXrGin/images/waba-onboarding.png?fit=max\&auto=format\&n=S9CUaftIYRTXrGin\&q=85\&s=b4f5323b855666e4a4bebba7f9f52e2a)

If you don’t see this menu, your account is not enabled for WhatsApp. [Contact Plivo support](https://support.plivo.com/hc/en-us/requests/new) or your customer success manager to resolve this issue.