> ## Documentation Index
> Fetch the complete documentation index at: https://plivo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Holidays

> Set non-working days to control agent availability

Use the **Holidays** feature to define non-working days for your support or service teams. These settings help ensure conversations are routed appropriately during national holidays, company shutdowns, or custom off-days—either by pausing agent assignments or triggering alternate flows (e.g., after-hours routing).

<Frame>
  <img src="https://mintcdn.com/plivo/R0bB3pSVhMhsNJEx/aiagent/images/holidays.png?fit=max&auto=format&n=R0bB3pSVhMhsNJEx&q=85&s=58ea9e28149b4216280c90d09d8d24f8" width="2338" height="988" data-path="aiagent/images/holidays.png" />
</Frame>

### Managing Holidays

* **Create Named Holiday Lists**: Organize holidays under categories like "US Holidays" or "Regional Office Closures."
* **Add Individual Holidays**: Specify the holiday name, date, and duration (full day or partial).
* **Delete Holidays**: Remove outdated or incorrect entries at any time.

Once defined, holidays can be linked with **Business Hours** and **Queues** to automatically control agent availability and routing logic.

### Example Use Case

If July 4 is marked as a full-day holiday:

* Agents in that holiday group will be considered unavailable.
* Calls or chats routed to their queue may follow the fallback path set in your flow.